Delivery & Returns
Delivery
We aim to dispatch all orders as quickly as possible.
Please note: We currently deliver to UK addresses only and do not offer international shipping.
Dispatch Time: 1–2 working days
During Busy Periods: Please allow up to 2–3 working days for dispatch.
Delivery Service: Royal Mail Tracked 48 as standard. An upgraded Royal Mail Tracked 24 service is available at checkout for an additional charge.
Tracking: A tracking number will be provided once your order has been dispatched.
While Royal Mail Tracked 48 is a reliable service, delivery times are estimates and may occasionally vary due to factors outside our control.
UK Delivery Restrictions
Although we deliver to UK addresses only, we are unable to deliver to:
- Northern Ireland
- Channel Islands (Jersey & Guernsey)
- Isle of Man
We apologise for any inconvenience. Due to customs requirements and additional administration following recent regulatory changes, we are currently unable to deliver to these locations.
Returns
Customer satisfaction is important to us. If there is a problem with your order, please contact us as soon as possible and we'll be happy to help.
Made-to-Order Net Curtains
As all of our net curtains are cut to your selected size based on the window width, gather and drop you choose when ordering, they are classed as made-to-order items.
Under the Consumer Contracts Regulations, personalised or made-to-order goods are exempt from the standard 14-day change-of-mind cancellation rights. Therefore, we are unable to accept returns or exchanges if you have ordered the wrong size, changed your mind, or no longer require the item.
We recommend checking all measurements carefully before placing your order. If you need any advice, please contact us before purchasing and we'll be happy to assist.
Faulty or Incorrect Items
If your order arrives damaged, is faulty, or we have sent the wrong item, please contact us within 14 days of delivery.
Where possible, please include:
- Your order number.
- A brief description of the issue.
- Clear photographs showing the problem.
If the item is confirmed to be faulty or incorrect, we will arrange an appropriate solution, which may include a replacement, refund or exchange.
Need Help?
If you have any questions about measuring your windows, choosing the correct gather, or selecting the right net curtain, we're always happy to help.
Please visit our Contact Us page using the link below, and we'll be happy to assist you before you place your order.