At NETCURTAIN4U, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law.

Who We Are

NETCURTAIN4U is operated by Kelly's Soft Furnishings.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us via our Contact Us page.

Information We Collect

When you use our website or place an order, we may collect the following information:

• Name
• Billing and delivery address
• Email address
• Telephone number
• Order details
• Payment information (processed securely by our payment providers)
• Information you provide when contacting us
• Technical information such as your IP address, browser type and device information
• Website usage information collected through cookies where applicable

How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Deliver your purchases
• Respond to enquiries and customer support requests
• Process refunds and returns
• Improve our website and customer experience
• Prevent fraud and maintain website security
• Comply with our legal obligations

We only collect information necessary to provide our products and services.

Payment Information

We do not store your full payment card details.

Payments are processed securely by Stripe, our third-party payment provider.

Delivery Providers

To deliver your order, we share the necessary delivery information, such as your name and address, with our delivery partners, including Royal Mail.

Cookies

Our website uses cookies to ensure the website functions correctly and to improve your browsing experience.

Where applicable, cookies may also be used to understand how visitors use our website and to improve our services.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

How We Store Your Information

We take appropriate security measures to protect your personal information against unauthorised access, alteration or disclosure.

Your information is retained only for as long as necessary to fulfil orders, provide customer support and comply with legal and accounting requirements.

Sharing Your Information

We never sell your personal information.

We only share information where necessary with trusted service providers, including:

• Payment providers
• Delivery companies
• Website hosting providers
• Government or regulatory authorities where required by law

Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information where applicable
• Restrict or object to certain processing
• Request a copy of your personal data
• Withdraw consent where processing relies on consent

If you wish to exercise any of these rights, please contact us.

Third-Party Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised update date.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please visit our Contact Us page and we will be happy to assist.